contact DNA

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Moderator: Bassmann1968

chopthebass
Posts: 18
Joined: Wed Aug 30, 2017 11:45 pm

contact DNA

Postby chopthebass » Fri Nov 23, 2018 3:25 pm

Just for the hell of it I thought I would try emailing DNA for the 20th time. Still no reply - even from a different email address. I guess there is either a technical hitch or their customer service is really poor.

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RipVanDan
Posts: 306
Joined: Tue Mar 30, 2010 7:47 am
Location: Duvall, WA

Re: contact DNA

Postby RipVanDan » Sat Nov 24, 2018 4:06 pm

Hey Armin, Got any suggestions for chopthebass?

scottyn
Posts: 23
Joined: Sat Jul 18, 2015 9:12 pm

Re: contact DNA

Postby scottyn » Sun Nov 25, 2018 12:54 pm

As someone who uses my 1350/210 rig out just about every weekend the lack of communication on DNA’s part has me worried. This isn’t the first time I’ve heard folks have trouble getting in touch with DNA. It makes me wonder when/if ever I could get my gear repaired should a failure occur.

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Bassmann1968
Posts: 1044
Joined: Fri Mar 26, 2010 6:41 pm
Location: Germany
Contact:

Re: contact DNA

Postby Bassmann1968 » Mon Nov 26, 2018 4:51 am

Hi,
did you just want to contact David or do you have an issue?
Rock on!
Armin

First european, first german, first old world and first multiple cab user :happy-smileygiantred:

1350, signed by David!
2xDNS112/8
1xDNS410/4

chopthebass
Posts: 18
Joined: Wed Aug 30, 2017 11:45 pm

Re: contact DNA

Postby chopthebass » Mon Nov 26, 2018 3:52 pm

I wanted to find out if I can buy direct, as I am in Canada. But I am starting to think like Scottyn now. If you can't ever talk to someone, what happens if something goes wrong. I'm sure the gear is very good but there is more too it than that!

TobiasMan
Posts: 334
Joined: Thu Apr 08, 2010 6:03 pm
Location: Edmonton, AB, Canada

Re: contact DNA

Postby TobiasMan » Tue Nov 27, 2018 7:30 pm

The DNA site lists Steve's Bass in Quebec as the only dealer in Canada, but while they have a fairly exhaustive list of bass amps they deal with, DNA is not on their list.

https://stevesmusic.com/en/amplifiers.html?cat=39

May be out of luck here in Canada.
Feel that bottom, eh?
Steinberger NXT5 EUB, MTD 535 fretless, Tobias Killer B6, 72 Fender P,
David's "pre-DNA" rig (Navs, QSC PL230, WT500, XLT & XST 410s, 215)

chopthebass
Posts: 18
Joined: Wed Aug 30, 2017 11:45 pm

Re: contact DNA

Postby chopthebass » Thu Dec 06, 2018 2:59 pm

Thanks Tobiasman,
I think I will have to go with a different make. I dread to think what a headache you guys are gonna have if something goes wrong with your gear. You just can't talk to anyone!


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